MERGED
00 · COLFeature · Collaboration surface

Coordination shouldn’t feel
like a second job.

Merged collapses the dozen surfaces your team uses to talk about a customer — Slack, Linear, Notion, the CRM, the doc — into one narrative anchored to the artifact that matters: the contract, the quote, the ticket.

Open the app →Read manifesto →
01 · WHATWhat it is

Slack is great for talking.
Terrible for remembering.

Every customer conversation today scatters across six tools and dies in a thread. Merged anchors every decision to the artifact that caused it — the quote, the ticket, the contract — so the next person who picks it up reads the actual story, not a Slack archaeology dig.

Active threads · 6

Customer · Acme Corp

LIVE
Renewal Q43 owners
SSO askSales · ENG
Quota expansionPricing
Invoice 04 disputeFinance
Roadmap inputProduct
Reference callMktg
02 · INSIDEWhat's inside

The primitives.
Each one defensible.

We don’t ship features as bullet points. Each capability earns its place by replacing a tool, a script, or a meeting that exists in your stack today.

C·01

Threaded by artifact

Conversations live on the quote, the invoice, the customer card. Not in a channel that nobody can find next quarter.

C·02

Cross-team @mention with context

Bring finance, eng, or product into a customer thread — they land with full context, not a 'what is this?' DM.

C·03

Decision log, not chat log

Mark a message as a decision; it becomes a citable artifact. The board prep stops being archaeology.

C·04

Slack-native sync

Threads mirror to Slack channels for teams that live there. Decisions flow back into Merged automatically.

C·05

Linear & GitHub linking

Tickets and PRs reference customer threads bidirectionally. Engineering sees customer impact; success sees ship dates.

C·06

Quiet handoff

When ownership changes, the next person sees the full thread, the open decisions, and the artifacts in flight. No 30-minute walkthrough call.

03 · FLOWHow a customer thread actually flows

How it actually
moves through your team.

  1. 0101 · Anchor

    Start on the artifact.

    Open a thread on the quote, the invoice, or the customer card. Context is automatic.

  2. 0202 · Loop in

    Pull in the right team.

    @mention finance, eng, product. They land with full context — the artifact, the prior decisions, the customer history.

  3. 0303 · Decide

    Mark the moment.

    Mark a message as a decision; it becomes a citable artifact with author, time, and rationale.

  4. 0404 · Ship

    Linear & GitHub link bidirectionally.

    Decisions become tickets; tickets reference the customer threads they came from. Engineering sees the customer impact.

  5. 0505 · Hand off

    Ownership changes are quiet.

    The next owner reads the thread, the decisions, and the artifacts. No catch-up call required.

04 · DIFFSide-by-side

Before Merged.
After Merged.

We measure ourselves by the work we delete. Every row below is a tool, a script, or a meeting that no longer needs to exist.

Dimension
Slack + Linear + Notion + DMs
Merged Collaboration
Where decisions live
Buried in a thread, gone in a week.
▶Decision log, citable, auditable.
Cross-team context
Three DMs and a screenshare to bring someone up to speed.
▶Thread anchors to artifact; context is automatic.
Handoff cost
30-minute walkthrough call.
▶Open the thread, read the decisions.
Engineering visibility
Linear ticket with no customer link.
▶Bidirectional links to customer threads and artifacts.
05 · FAQCommon questions

What buyers ask before signing.

Short, honest answers. The full answer lives inside the product.

01Does this replace Slack?
+
No. We sync with Slack — your team keeps talking where they talk. We just stop letting decisions die in a thread.
02What about Linear / GitHub?
+
Bidirectional linking native. Tickets reference threads; threads reference tickets. Both stay in sync.
03Can we control who sees what?
+
Yes — full RBAC on threads, customer cards, and decisions. Finance sees money threads; engineering sees roadmap threads. You configure.
06 · OPENTry this surface

Stop forwarding Slack threads.
Start handing off context.

Wire your team in fifteen minutes and watch every customer conversation collapse onto the artifact that caused it — with decisions you can cite a year later.
Open the app →Talk to us →